Frequently Asked Questions

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GENERAL FAQ

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What is TrackCC - and what functions does it provide?

  • TrackCC is a FREE app for teachers, parents and students to track
    • Class attendance
    • Class behavior
    • Class grading
    • Class communications
  • The TrackCC app is available for iOS devices now, and soon for Android devices
  • Highlights:
    • Sample accounts on the app make it super easy to trial
    • Customizable to your class needs
    • Built-in FREE backup to the cloud
    • Automatic sync between multiple devices
    • Works offline as well (no internet connection required)
  • The iOS app can also be used to track the Common Core standards adopted by 43 states in the US
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What attendance functions does the TrackCC app provide?

  • Record daily attendance by student, e.g.
    • Present
    • Absent - excused
    • Absent - unexcused
    • Tardy
  • Customize the attendance text
  • Add daily attendance notes per student
  • Access attendance history data using a calendar
  • View cumulative attendance statistics by student
  • Instantly share attendance data with parents
  • Share attendance data with school administrators (coming soon)
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What behavior functions does the TrackCC app provide?

  • Record daily behavior by student, e.g.
    • Teamwork
    • Persistence
    • Follows instruction
    • Willing to help others
  • Customize up to 12 behavior types
  • Add daily behavior notes per student
  • Use an optional audible sound when awarding behavior points
  • Access behavior history using a calendar
  • View cumulative behavior statistics by student
  • Instantly share behavior data with parents & students
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What grading functions does the TrackCC app provide?

  • Record daily grades by student, e.g.
    • Daily homework
    • Pop quiz
    • Class exam
    • Term project
  • Customize up to 12 grading types
  • Add daily grading notes per student
  • Access grading history data using a calendar
  • View cumulative grading statistics by student
  • Instantly share grading data with parents & students
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What class communication functions does the TrackCC app provide?

  • Record daily class notes (viewable by all students & parents), e.g.
    • General notes about subjects taught, lessons learned
    • Daily class activity report
    • Reminder for parents about upcoming events
    • Acknowledgements about students who excelled that day
  • Customize the report with a photo / image
  • Access past class notes using a calendar
  • Instantly share class notes with parents & students
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What student communication functions does the TrackCC app provide?

  • Record daily student notes (viewable by the student & parents), e.g.
    • General notes about student progress
    • Daily student activity report
    • Reminders for parents about student-specific events
    • Summary notes typically handled in teacher / parent conferences
  • Customize the report with a photo / image
  • Access past student notes using a calendar
  • Instantly share student notes with parents & student
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What Common Core functions does the TrackCC iOS app provide?

  • The app is a mobile reference library for the Common Core standards for grades for
    • Mathematics
    • English Language Arts
  • The app makes it easy to
    • View standards for grade levels K-12
    • Share & print the standards
    • Make personal notes per standard
  • In addition to being used as a handy reference library:
    • Students can create their own self-assessment for their grade level standards, and compare it with the teacher's assessment
    • Teachers can keep track of the students' progress for each standard by class
    • Teachers can make notes per standard for each student
    • Parents can see their student's assessment & teacher notes
    • Administrators can create grade-level and school-wide statistics by subject, by category or by standard
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Who is behind TrackCC?

  • TrackCC was founded in 2014 with a mission to make tracking class conduct super easy using mobile devices
  • TrackCC designs and develops all its technology in house to be in full control of the whole user experience
  • The company has 6 employees, each with a solid background in their respective fields:
    • Project / product management
    • Graphics & design
    • Web development
    • iOS app development
    • Android app development
    • Cloud services
  • The company is 100% owned by its founders and is based in the Seattle area in Washington State
  • TrackCC servers are hosted by Amazon Web Services
  • For more information, see: www.trackcc.org/company
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What does TrackCC stand for?

  • TrackCC is a registered trademark, intended to be an easy-to-remember brand name
  • The "CC" in TrackCC stands for
    • Class Conduct
    • Class Communications
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What are the future plans for TrackCC?

  • Our near-term plans include
    • Android version of the TrackCC app
    • All functions to work off the TrackCC website using any browser
    • Student grades calculated by applying % weights per grading item
    • Real-time school-wide attendance for administrators
    • Enable administrators view-only access to teacher data
  • Got feedback about our future plans? Drop us a note at support@trackcc.org
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PRICING FAQ

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What does TrackCC cost?

  • FREE - Teachers, Parents & Students
    • Class attendance
    • Class behavior
    • Class grading
    • Class communications
  • TBD - School administrators
    • School-wide attendance
    • Grade-level behavior & grading
    • View-only access to teacher data
  • FREE 30-day trial for the administrator functions
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Do I have to provide a credit card number for the 30-day FREE administrator trial?

  • No credit card required
    • The 30-day trial is automatically enabled
    • The trial is available once per account
    • You’ll make the purchase only if you're happy with the trial
  • Note that TrackCC does not keep your credit card on file, so subscriptions do not auto-renew
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What is the administrator subscription?

  • The administrator subscription
    • Provides tools for a grade-level or school administrator to run statistics on data from multiple teachers
    • Enables the administrator access to data from some or all the teachers within the school
  • The administrator subscription is per TrackCC account
    • The account can be shared among multiple administrators (all will see the same data)
    • Or you can have multiple administrator accounts that have access to e.g. only certain classes or grade levels
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Are there any hidden charges or future plans to change the FREE use for teacher?

  • The following features will remain FREE to teachers, parents and students
    • Class attendance
    • Class behavior
    • Class grading
    • Class communications
  • To support the free functions, we’ll make our revenue from
    • School administrator subscriptions
    • Other new features not yet introduced
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Does the administrator subscription renew automatically?

  • No, user action is required to renew all subscriptions
  • The renewal can be done at any time, before or after expiration of the subscription
  • Each subscription is for a year, and purchasing extends an existing subscription expiration date by a year
  • If the subscription expires
    • No data is lost or deleted
    • The administrator will simply not be able to use the tools to process data
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How is the payment made - can I use my PayPal account or a credit card? How about a PO?

  • The payment for all subscriptions can be made with a PayPal account, or with a credit or debit card
  • The purchase is done online and takes effect immediately - you will be provided an email receipt for your purchase
  • Purchase orders are not supported to keep the system paper-free and fully automated
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STUDENT FAQ

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How can I use the TrackCC app on my phone or tablet?

  • The student functions allow you to access your own data, as tracked by your teacher
    • Install the free TrackCC app from the Apple App Store or from Google Play (coming soon)
    • Ask your teacher to invite you to access your own student data
    • Your teacher will tell how how to sign in
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What kind of information will I be able to see?

  • If the teacher is using all TrackCC functions, you’ll be able to view
    • Your attendance history
    • Your behavior points & statistics
    • Your homework / exam scores
    • Class notes and your own student-specific notes
  • When using the TrackCC app, you’ll get an instant notification of any updates to your data
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Can I use the TrackCC app, or do I need to use the TrackCC website?

  • You can use either (the TrackCC website support is coming soon)
  • Your data is always backed up in the cloud
    • E.g. you can upgrade your phone without losing any data
    • Simply install the TrackCC app on your new phone and sign in
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I don't yet have an email address, what can I do?

  • Your teacher can give you access via a non-email account
    • The account ID looks like an email address but can only be used with TrackCC
    • The teacher will provide you the ID and the initial password
    • You then need to choose your own password so that no one else can view your data
    • The TrackCC app will automatically keep you signed in
    • If you forget your password, your teacher can reset the password for you
  • If you have multiple teachers, your teachers can coordinate so that you can have just one account for all classes
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If I have an email address, how can I get access to my own data?

  • Follow these steps:
    • Install the free TrackCC app
    • Create yourself a student account on the TrackCC app
    • Ask your teacher to add your email address to your student record
  • If you have multiple teachers, you can use the same account to access your data for all classes
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Can I keep track of my data through multiple grade levels?

  • Yes, as you progress to upper grade levels, you can keep your assessment history
  • Your grade levels are represented by school years set by your teacher
  • For example, if your teachers have used TrackCC during school year 2016–2017 and 2017-2018
    • You’ll be shown your present school year data by default
    • You can go back to previous year’s data by choose 2016-2017 from the school year dropdown
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PARENT FAQ

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How can I use the TrackCC app on my phone or tablet?

  • The parent functions allow you to access your student's data, as tracked by your student’s teacher
    • Install the free TrackCC app from the Apple App Store or Google Play
    • Ask your teacher to invite you to access your student's data
    • You’ll get an email with instructions how to sign in
  • You can create yourself an account with the app & verify your email to get ready
  • Once the teacher invites you to view your student’s data, you’ll get automatic access
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What kind of information will I be able to see?

  • If the teacher is using all TrackCC functions, you’ll be able to view
    • Your student’s attendance history
    • Your student’s behavior points & statistics
    • Your students homework / exam scores
    • Class notes and your student-specific notes
  • When using the TrackCC app, you’ll get an instant notification of any updates to your data
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Can I get data from multiple teachers, and for all my students?

  • Yes, you can use the TrackCC app for multiple classes taught by different teachers
  • If you have 2 students in the same school
    • You can use the same TrackCC account for both your students
    • You’ll see both your students’ data using the TrackCC app
  • Each of the teachers will need to invite you to view the student data
  • But you only need to enter the verification code when first creating your TrackCC account
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Why do I have to enter the code when creating my TrackCC account?

  • This step helps prevent that someone else could impersonate you to see your student's assessment
  • You get the code as part of the invitation email from the teacher
  • If you never get the invitation email
    • Check your junk folder
    • Double-check with the teacher that your email address was entered correctly
    • Ask the teacher to resend the invitation
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Does the app provide a way to communicate with the teacher?

  • The teacher can send messages about your student in multiple ways
    • Notes added to the daily attendance
    • Notes added to the daily behavior
    • Notes added to the daily grading
    • Daily class notes
    • Daily student notes
  • There's a toolbar button on the app that allows you to send an email to the teacher
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I have multiple students in different schools, can I use the app for all my students?

  • Yes, you can use TrackCC to view all your students' assessments, provided the teachers are using TrackCC
  • The app can handle multiple students in multiple classes, taught by multiple teachers across multiple schools
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Is my student's data visible to anyone else?

  • The teacher is in full control who gets to see your student's data
  • By default, only the teacher can see the data
    • The teacher can invite the student to see his / her own data
    • The teacher can invite the parent to see the student data
    • The teacher can invite a school administrator to see the student data
  • No one else will be able to gain access to your student’s data
  • It is the teacher’s responsibility to verify that the account email permitting access is the correct one
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TEACHER FAQ

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How do I get started with TrackCC?

  • Download the FREE TrackCC app from the Apple App Store or (soon) from Google Play
  • Play with the built-in sample accounts to get an idea how the app works
    • Sample teacher account
    • Sample parent account
    • Sample student account
  • Create your own account with the TrackCC app
    • Sign in as Teacher
    • Tap “I am new to TrackCC”
    • Enter your first & last name, email address and password
    • You’ll be sent a 4-digit code by email
    • Enter the code to verify your email address
  • Tap “Add class”
    • Enter class name & grade
    • Specifying your school name with Google Maps is optional
  • Tap Students
    • Tap “Add student”
    • Enter student first name & last name
    • Student photo is optional
    • Student & parent emails are optional
    • Tap Settings to view more student info options
  • You can then proceed to start tracking your students
    • Attendance
    • Behavior
    • Grading
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When creating my student list, can I upload student data from Excel?

  • You can do this on the TrackCC website
    • Click the “Add students” menu button
    • Click the “Add students from file” menu button
    • The help text tells you what specific column headers you must use
  • You can upload an XLS, CSV or tab-delimited TXT file
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Sounds like TrackCC provides similar functionality as tracking students in Excel - why should I switch to TrackCC?

  • Indeed, you can think of TrackCC as an Excel replacement with several benefits
    • Use your own mobile phone or tablet to take attendance & assign behavior points to your students
    • Add daily student notes that are shared with parents, or can act as your own reminder notes
    • The app data can be shared in real time with students, parents and administrators
  • The TrackCC app will automatically create statistics by period
  • You’ll always have your student data accessible on your mobile device
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Why are there options to specify the date of birth, gender and ethnicity for each student?

  • These are all optional fields and you can leave them blank
  • These fields allow your school administrator to run statistics by
    • Age
    • Gender
    • Ethnicity
  • The date of birth is used to calculate the student's age which is shown in the report to the parent
  • The date of birth date and ethnicity data is only accessible by school staff
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What are the “US student classification” options?

  • Some US schools want to keep track of progress for students that use for example English as their 2nd language
  • These options are available if your school administrator wants to collect statistics using the three common classifications
    • Individual Education program (IEP)
    • English as Second Language (ESL)
    • Free or reduced lunch
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My students don't yet have email addresses - how do I share my assessment with the students?

  • You can create non-email TrackCC accounts for your students
    • The accounts look like email addresses but can only be used to sign in to TrackCC
    • You can auto-create the accounts and setup an initial password for all
    • When the student signs in, the student is required to create own password
    • This keeps the student’s data private, only the student can access their own information
    • If the student forgets their password, you can reset the password with the TrackCC app
  • The non-email accounts unique within TrackCC and have the following format
    • firstname.lastname.2016@t1622.cc
    • “firstname" and “lastname" are the student first and last names
    • “2016" denotes the latter year from the school year (e.g. school year 2015-2016)
    • “t" denotes a teacher
    • “1622" denotes your TrackCC teacher account ID
    • “.cc" makes the account look like an email address
  • The student can use the same account with multiple teachers, if so desired
  • You can revoke access from a student account at any time
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When I share the assessment data with the student, what information will the student see?

  • The student will see only the data recorded by the teacher pertaining to himself / herself
    • Recorded attendance & attendance notes
    • Recorded behavior & behavior notes
    • Recorded grading & grading notes
    • Daily student notes
  • The student will also see the daily class notes (visible to all parents and all students)
  • The student will be able to send you an email from the app
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When I invite the parent to view the student data, what information will the parent see?

  • The parent will see data only for the student in question
    • Recorded attendance & attendance notes
    • Recorded behavior & behavior notes
    • Recorded grading & grading notes
    • Daily student notes
  • The parent will also see the daily class notes (visible to all parents and all students)
  • The parent will be able to send you an email from the app
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When I share the class data with a teacher colleague, what information will the colleague see?

  • Your colleague will get read-only access to the class you agreed to share
  • "Read-only" means the colleague will be able to view the data, but not modify
  • Any changes you make to the class data will automatically be shared with the colleague
  • In other words, you're in control of your own data, and your colleague simply gets an ability to view it in real time
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When I share the class data with the administrator, what information will the administrator see?

  • The administrator will get read-only access to all your student data
  • "Read-only" means the administrator will be able to view the data, but not modify
  • Any changes you make to the class data will automatically be shared with the administrator
  • In other words, you're in control of your own data, and the administrator simply gets an ability to view it in real time
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Can I customize the attendance items?

  • Yes, you can customize the attendance text
    • Tap the “Customize text” toolbar icon on the panel where you record attendance
    • The text you choose will be seen by all your students and parents whom you share the data
  • If your school uses TrackCC for school wide attendance statistics
    • Each teacher can still use their own customized attendance text
    • The school statistics will key off the colored attendance codes
    • I.e. the green attendance item is considered the same type, regardless of the teacher-specific label
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Can I customize the behavior items?

  • Yes, you can have up to 12 behavior items for your classes
    • The behavior types & text can be chosen by you
    • You can have just 1 behavior type, or as many as 12
  • If your school uses TrackCC for school wide behavior statistics
    • Each teacher can still use their own customized behavior text
    • The school statistics will key off the numeric index (1-12) shown in the “Customize Behavior” panel
    • I.e., behavior #2 is considered the same type, regardless of the teacher-specific label
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Can I customize the grading items?

  • Yes, you can have up to 12 grading items for your classes
    • The grading types & text can be chosen by you
    • You can have just 1 grading type or as many as 12
  • If your school uses TrackCC for class level grading statistics
    • Each teacher can still use their own customized grading text
    • The school statistics will key off the numeric index (1-12) shown in the “Customize Grading” panel
    • I.e., grading item #2 is considered the same type, regardless of the teacher-specific label
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How do the “Periods” work?

  • Tap the “Periods” toolbar icon to configure statistics periods for your classes
    • Periods are specified as a date range
    • E.g. Fall semester = Aug 15, 2016 - Dec 22, 2016
  • You can have any number of periods such as
    • Fall trimester
    • Winter trimester
    • Spring trimester
  • You can also define overlapping periods, such as
    • Fall
    • Spring
    • Full year
  • The periods are used to show statistics
    • Tap Attendance / Behavior / Grading
    • Tap a student
    • Tap the “Statistics” toolbar icon
  • Parents and students will see the statistics by period as well
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If I use TrackCC on both my iPhone and my iPad, will my class data stay in sync?

  • Yes, the app will sync your data between all your devices
  • You don’t need upload or download anything, the sync is automatic
  • Even if you use one device, your data is always backed up to the cloud
    • If you need to replace your phone, you don’t need to worry about backing up & restoring your data
    • Simply install the TrackCC on your new phone, and sign in with your TrackCC account
  • If you make changes on 2 devices at the same time
    • The app will auto-sync the changes over when you navigate to a different panel
    • You’ll notice that the panel may auto-shift to pick up the changes from the other device
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Can I have multiple classes with the same students?

  • Yes, you can create multiple classes
    • With unique students in each class
    • With the same students in each class
    • With a mix of the same and unique students
  • You can organize your classes e.g. by subject
    • Math
    • English
    • Science
    • Physical education
  • You’ll need to add the students only once
    • For other classes, tap “Add from list” when adding students
    • All student info will carry over, including parent accounts
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When specifying grades, can I set the max points to a number other that 100?

  • Yes, you can edit both the points and the max points
    • Tap a student
    • Tap the max points field
    • Enter the max points (e.g. 80)
    • Enter the points (e.g. 76)
  • You can also enter the grade as a percentage
    • If you don’t set max points first, the app assumes the max to be 100
    • Entering 92% is the same as 92 / 100
    • Or you can first edit the max points, and then enter the percentage
  • Points and percentages can be fractional
    • Points can have one decimal (e.g. 76.4 / 100)
    • Percentages can also have one decimal (e.g. 76.4%)