Frequently Asked Questions
GENERAL FAQ
What is TrackCC - and what functions does it provide?
- TrackCC is designed for administrators, teachers, parents and students to track
- Class attendance
- Class behavior
- Class grading
- Class communications
- The TrackCC app is available for iOS devices Android devices
- Windows & Mac users can access TrackCC via a website interface
- Highlights:
- Sample accounts make it easy to understand how the system works
- All functions are customizable to your classes’ needs
- Automatic built-in backup to the cloud
- Automatic sync between multiple devices
- The TrackCC app works offline as well (no internet connection required to record data)
What attendance functions does TrackCC provide?
- Record daily attendance by student, e.g.
- Present
- Absent - excused
- Absent - unexcused
- Tardy
- Left early
- Customize the text for the 5 attendance types
- Optional additional check-out attendance tracking
- Add daily attendance notes per student
- Access attendance history data using a calendar
- View attendance statistics by student per period
- Instantly share attendance data with parents
- Share attendance data with school administrators
What behavior functions does TrackCC provide?
- Record daily behavior by student, e.g.
- Teamwork
- Persistence
- Participation
- Preparedness
- Follows instruction
- Willing to help others
- Customize up to 26 behavior types per class
- Award from -99 to +99 points per behavior type per day for each student
- Add daily behavior notes per student
- Use an optional audible sound when awarding behavior points
- Access behavior history using a calendar
- View behavior statistics by student per period
- Instantly share behavior data with parents & students
- Share behavior data with school administrators
What grading functions does TrackCC provide?
- Record daily grades by student, e.g.
- Daily homework
- Pop quiz
- Class exam
- Term project
- Customize up to 26 grading types per class
- Add daily grading notes per student
- Access grading history data using a calendar
- View grading statistics by student per period
- Assign grade symbols based on percentage scores for assignments
- Create an overall student grade based on weighted percentages for grading items
- Instantly share grading data with parents & students
- Share grading data with school administrators
What student communication functions does TrackCC provide?
- Record daily student notes e.g.
- General notes about student progress
- Reminders for parents about student-specific events
- Summary notes typically handled in teacher / parent conferences
- Customize the daily student notes with a photo / image
- Access past student notes using a calendar
- Instantly share student notes with parents & students
- Allow students to post homework assignments via file upload (coming soon)
What class communication functions does TrackCC provide?
- Record daily class notes e.g.
- General notes about subjects taught, lessons learned
- Daily class activity report
- Reminder for parents about upcoming events
- Acknowledgements about students who excelled that day
- Customize the daily class notes with a photo / image
- Access past class notes using a calendar
- Instantly share class notes with parents & students
- Teachers can post homework assignments for students via file upload (coming soon)
Who is behind TrackCC?
- TrackCC was founded in 2014 with a mission to make class management super easy using mobile devices
- TrackCC designs and develops all its technology in house to be in full control of the whole user experience
- The company has 6 employees, each with a solid background in their respective fields:
- Project / product management
- Graphics & design
- Web development
- iOS & Android app development
- Cloud services
- The company is 100% owned by its founders and is based in the Seattle area in Washington State, USA
- TrackCC servers are hosted by Amazon Web Services
- For more information, see: www.trackcc.org/company
What does TrackCC stand for?
- TrackCC is a registered trademark, intended to be an easy-to-remember brand name
- The "CC" in TrackCC stands for
- Class Conduct
- Class Communications
PRICING FAQ
What does TrackCC cost?
Subscription type | Teacher SOLO | Teacher PRO | School ATTENDANCE(1) | School PRO(1) |
School type | Single teacher | Single- or multi | Multi-teacher | Multi-teacher |
Attendance |  |  |  |  |
Behavior |  |  |  |  |
Grading |  |  |  |  |
Student notes |  |  |  |  |
Student reports(3) |  |  |  |  |
Class notes |  |  |  |  |
Setup and customization by(4) | Teacher | Teacher | Admin | Admin |
Access via TrackCC website |  |  |  |  |
Access via TrackCC app |  |  |  |  |
Automatic cloud backup & sync |  |  |  |  |
Max devices (iOS or Android)(2) | 1 | 5 | 5 / teacher | 5 / teacher |
Max classes(2) | 5 | 50 | 50 / teacher | 50 / teacher |
Max students(2) | 50 | 500 | 500 / teacher | 500 / teacher |
Parent notifications(3) | App | App, Email | App, Email | App, Email |
Non-email student accounts |  |  |  |  |
Web-based email tool(3) |  |  |  |  |
Student homework upload storage(3) |  | (1 GB) |  | (1 GB) |
Share teacher data in real time |  |  | (view access by colleague) |
|  | (full access by admin) |
|  | (full access by admin) |
|
Export teacher data as CSV | Per class | Per class | Multiple classes / teachers | Multiple classes / teachers |
Statistics | Per class | Per class | Multiple classes / teachers | Multiple classes / teachers |
Pricing | 1st year FREE, then USD $20 / year | USD $35 / year | USD $25 / teacher / year | USD $50 / teacher / year |
Notes:
(1) School PRO and School ATTENDANCE are coming soon. All School subscriptions will be purchased by the administrator setting up the classes & students.
(2) If you need more than 5 devices, 50 classes, or 500 students then create multiple teacher accounts.
(3) Email notifications, web-based email tool, and student homework upload tool are all coming soon.
(4) Admin functions include account creation, student & class addition, customization, and parent contacts.
How can I upgrade from Teacher SOLO to Teacher PRO?
- You can upgrade at any time
- The upgrade will be for a full year commencing from the date of upgrade
- If you have a paid Teacher SOLO subscription, you’ll get credit for the balance remaining
Do the Teacher SOLO, Teacher PRO and Teacher SCHOOL subscription renew automatically?
- No. User action is required to renew all subscriptions
- TrackCC does not keep the credit card info on file so autorenewals are not possible
- The renewal can be done at any time, before or after expiration of the subscription
- Each subscription is for a year, and purchasing extends an existing subscription expiration date by a year
- When the subscription expires
- No data is lost or deleted
- You’ll be able to view data but not modify or add data
- Resubscribing will restore all access
How is the payment made - can I use my PayPal account or a credit card? How about a PO?
- The payment for all subscriptions can be made online using
- Debit or credit card, or
- PayPal account
- The purchase is done online and takes effect immediately - you will be provided an email receipt
- Purchase orders are not supported to keep the system paper-free and fully automated
STUDENT FAQ
How can I access my my own attendance, behavior and grading data?
- The student functions allow you to access your own data, as tracked by your teacher
- Install the free TrackCC app from the Apple App Store or from Google Play
- Or use your computer’s browser to access the TrackCC website
- Ask your teacher to invite you to access your own student data
- Your teacher will tell how how to sign in
What kind of information will I be able to see?
- If the teacher is using all TrackCC functions, you’ll be able to view
- Your attendance history
- Your behavior points & statistics
- Your homework / exam scores and overall grade
- Class notes and your own student-specific notes
- When using the TrackCC app, you’ll get an instant notification of any updates to your data (coming soon)
Can I use the TrackCC app, or do I need to use the TrackCC website?
- You can use either
- Your data is always backed up in the cloud
- E.g. you can upgrade your phone without losing any data
- Simply install the TrackCC app on your new phone and sign in
I don't yet have an email address, what can I do?
- Your teacher can give you access via a non-email account
- The account ID looks like an email address but can only be used with TrackCC
- The teacher will provide you the account ID and initial password
- When you sign in, you then need to choose your own password so that no one else can view your data
- The TrackCC app will automatically keep you signed in on your phone
- If you sign out and forget your password, your teacher can reset the password for you
If I have an email address, how can I get access to my own data?
- Follow these steps:
- Install the free TrackCC app
- Create yourself a student account on the TrackCC app
- Ask your teacher to add your email address to your student record
- If you have multiple teachers, you can use the same account to access your data for all classes
Can I keep track of my data through multiple grade levels?
- Yes, as you progress to upper grade levels, you can keep your assessment history
- Your grade levels are represented by school years set by your teacher
- For example, if your teachers have used TrackCC during school year 2016–2017 and 2017-2018
- You’ll be shown your present school year data by default
- You can go back to previous year’s data by choose 2016-2017 from the school year dropdown
PARENT FAQ
How can I access my student’s attendance, behavior or grading data?
- The parent functions allow you to access your student's data, as tracked by your student’s teacher
- Install the free TrackCC app from the Apple App Store or Google Play
- Or use your computer’s browser to access the TrackCC website
- Ask your teacher to invite you to access your student's data
- You’ll get an email with instructions how to sign in
- You can create yourself an account with the app to get ready
- Once the teacher invites you to view your student’s data, you’ll get automatic access
What kind of information will I be able to see?
- If the teacher is using all TrackCC functions, you’ll be able to view
- Your student’s attendance history
- Your student’s behavior points & statistics
- Your students homework / exam scores
- Class notes and your student-specific notes
- When using the TrackCC app, you’ll get an instant notification of any updates to your data
- You can manage which notifications you want to receive by tapping the “Settings” toolbar icon
Can I get data from multiple teachers, and for all my students?
- Yes, you can use the TrackCC app for multiple classes taught by different teachers
- If you have 2 students in the same school
- You can use the same TrackCC account for both your students
- You’ll see both your students’ data using the TrackCC app
- Each of the teachers will need to invite you to view the student data from both students
Does the app provide a way to communicate with the teacher?
- The teacher can send messages about your student in multiple ways
- Notes added to the daily attendance
- Notes added to the daily behavior
- Notes added to the daily grading
- Daily student notes
- Daily class notes
- There's a toolbar button on the app that allows you to send an email to the teacher
I have multiple students in different schools, can I use the app for all my students?
- Yes, you can use TrackCC to view all your students' assessments, provided the teachers are using TrackCC
- The app can handle multiple students in multiple classes, taught by multiple teachers across multiple schools
Is my student's data visible to anyone else?
- The teacher is in full control of who gets to see your student's data
- By default, only the teacher can see the data
- The teacher can invite the student to see his / her own data
- The teacher can invite the parent to see the student data
- The teacher can invite a colleague to see the student data
- No one else will be able to gain access to your student’s data
- It is the teacher’s responsibility to verify that the account email permitted access is the correct one
TEACHER FAQ
How do I get started with TrackCC?
- Download the free TrackCC app from the Apple App Store or from Google Play
- Or sign up for an account on TrackCC.org website
- Play with the built-in sample accounts to get an idea how the app works
- Sign in as Teacher = Sample teacher account
- Sign in as Parent = Sample parent account
- Sign in as Student = Sample student account
- Create your own account with the TrackCC app
- Sign in as Teacher
- Tap “I am new to TrackCC”
- Enter your first & last name, email address and password
- You will automatically get a free 12-month Teacher SOLO subscription
- No credit card number is required to get started
- The subscription will expire in 12 months unless you take action to subscribe
- To add a class
- Tap the “Add class” toolbar button
- Enter class name
- Select your school year
- Entering your school name is optional (useful if sharing data with parents)
- Class description is optional (useful if sharing data with parents)
- To add students
- Tap “Students”
- Tap the “Add student” toolbar button
- Enter student first name & last name
- Student photo is optional
- Tap the “Settings” toolbar icon to enable more student info options
- You can also add students via file upload at TrackCC.org
- You can then proceed to start tracking your students
- Attendance
- Behavior
- Grading
- Student notes
- Class notes
Why do I have to specify a school year?
- TrackCC classes are grouped by school year
- When creating a class, you need to specify which school year the class belongs to
- Typically, you’ll get a new set of students for a new school year
- It makes sense to specify a new school year when the classes / students change
- You can access previous school years as historical data
- Or you can choose to delete old classes when the school year is completed
- If you want one continuous "school year”, choose the “Other” option
When creating my student list, can I upload student data from Excel?
- You can do this on the TrackCC website (https://www.trackcc.org)
- Select Teachers / My classes
- Sign in with your TrackCC account email & password
- Click on your class name, then click on the “Students”
- Click the “Add students” menu button
- Click the “Add students from file” menu button
- Download the sample file to view / copy the column headers required
- The only required column headers are “First name” and “Last name”
- You can upload an XLS, XLSX, CSV or tab-delimited TXT file
TrackCC seems to provide similar functionality as tracking students in Excel - why should I switch to TrackCC?
- Indeed, you can think of TrackCC as an Excel replacement with several benefits
- Use your own mobile phone or tablet to record attendance
- While roaming amongst your students, assign points for good behavior or tasks completed
- Add daily student notes that are shared with parents, or can act as your own reminder notes
- The data can be shared in real time with students, parents and administrators
- The TrackCC app will automatically create statisticsper student per period
- You’ll always have your student data accessible on your mobile device
- You can export the TrackCC data as CSV and load into Excel
Why are there options to specify the date of birth, gender and ethnicity for each student?
- These are all optional fields and you can leave them blank (or delete the column headers altogether)
- These fields allow your school administrator to run statistics by
- The date of birth is used to calculate the student's age which is shown in the report to the parent
- The date of birth date and ethnicity data is only accessible by school staff
What are the “US student classification” options?
- Some US schools want to keep track of progress for students that use for example English as their 2nd language
- These options are available if your school administrator wants to collect statistics using the three common classifications
- Individual Education program (IEP)
- English as Second Language (ESL)
- Free or reduced lunch
My students don't yet have email addresses - how do I share my assessment with the students?
- You can create non-email TrackCC accounts for your students
- The accounts look like email addresses but can only be used to sign in to TrackCC
- You can auto-create the accounts and setup an initial password for all
- When the student signs in, the student is required to create own password
- This keeps the student’s data private, only the student can access their own information
- If the student forgets their password, you can reset the password with the TrackCC app
- The non-email accounts are unique within all teachers on TrackCC and have the following format
- firstname.lastname.2018@t1622.cc
- “firstname" and “lastname" are the student first and last names
- “2018" denotes the latter year from the school year (e.g. school year 2017-2018)
- “t" denotes a teacher
- “1622" denotes your TrackCC teacher account ID
- “.cc" makes the account look like an email address
- The non-email accounts are teacher-specific, whereas an email account can be used to access data from multiple teachers
- When you start a new school year, the students will get a new non-email account
- You can revoke access from a student account at any time
When I invite students to view TrackCC data, what information will the student see?
- The student will see only his / her own data recorded by the teacher
- Recorded attendance & attendance notes
- Recorded behavior & behavior notes
- Recorded grading & grading notes
- Daily student notes
- The student will also see the daily class notes (visible to all parents and all students)
- The student will be able to send an email to the teacher from the app
When I invite the parent to view the student data, what information will the parent see?
- The parent will see data only for the student in question
- Recorded attendance & attendance notes
- Recorded behavior & behavior notes
- Recorded grading & grading notes
- Daily student notes
- The parent will also see the daily class notes (visible to all parents and all students)
- The parent will be able to send an email to the teacher from the app
When I share the class data with a teacher colleague, what information will the colleague see?
- Your colleague will get view-only access to the class you agreed to share
- The colleague will be able to view the data, but not modify
- In a future release, we will allow the teacher to specify whether the colleague can view only, or view & modify
- Any changes you make to the class data will automatically be shared with the colleague
- You're in control of your own data
- Your colleague simply gets an ability to view it in real time
- To prevent disruptive auto-sync, the teacher must reload the colleague’s class to get updates
Can I customize the attendance items?
- Yes, you can customize the attendance text with the Teacher SOLO and Teacher PRO offerings
- Tap the “Customize text” toolbar icon on the panel where you record attendance
- The text you choose will be seen by all your students and parents whom you share the data
- If your school wants to use TrackCC for school wide attendance statistics
- Your school should subscribe to the Teacher SCHOOL offering
- The administrator will create all classes, add all students and establish all teacher accounts
- The administrator will customize the attendance legend and statistics periods
- Teachers will be able to record attendance, but not customize the attendance legend
Can I customize the behavior items?
- Yes, you can customize the default items and have up to 26 behavior items for your classes
- Tap the “Customize” toolbar icon on the panel where you record behavior
- The text you choose will be seen by all your students and parents whom you share the data
- If your school wants to use TrackCC for school wide behavior statistics
- Your school should subscribe to the Teacher SCHOOL offering
- The administrator will create all classes, add all students and establish all teacher accounts
- The administrator will customize the behavior items and statistics periods
- Teachers will be able to record behavior, but not add or edit the behavior items
Can I customize the grading items?
- Yes, you can customize the default items and have up to 26 grading items for your classes
- Tap the “Customize” toolbar icon on the panel where you record grading
- The text you choose will be seen by all your students and parents whom you share the data
- You can also specify grading symbols (e.g. A-F or 10-4) and define what percentage score qualifies for each grade
- Tap the “Grade symbols” toolbar icon
- You can define separate symbols for assignment grades and overall grades
- Further, you can come up with an “Overall grade” which is based on percentage weights given for each grading item
- Tap the “Statistics” toolbar icon
- Then tap the “Grading allocation” toolbar icon
- If your school wants to use TrackCC for school wide grading statistics
- Your school should subscribe to the Teacher SCHOOL offering
- The administrator will create all classes, add all students and establish all teacher accounts
- The administrator will customize the grading items and statistics periods
- Teachers will be able to record grading, but not add or edit the grading items
How do the “Periods” work?
- Tap the “Periods” toolbar icon to configure statistics periods for your classes
- Periods are specified as a date range
- E.g. Fall semester = Aug 15, 2018 - Dec 22, 2018
- E.g. Full school year = Aug 15, 2018 - May 30, 2019
- You can have any number of periods such as
- Fall trimester
- Winter trimester
- Spring trimester
- You can also define overlapping periods, such as
- Fall semester
- Spring semester
- Full school year
- The periods are used to show statistics
- Tap Attendance / Behavior / Grading
- Tap a student
- Tap the “Statistics” toolbar icon
- Parents and students will see the statistics by period as well
- If periods are not defined, the app will use full school year as the default statistics period
If I use TrackCC on both my phone and on the TrackCC website, will my data stay in sync?
- Yes, the app will sync your data between all devices and the website
- You don’t need to upload or download anything, the sync is automatic
- Even if you use one device, your data is always backed up to the cloud
- If you need to replace your phone, you don’t need to worry about backing up & restoring your data
- Simply install the TrackCC on your new phone, and sign in with your TrackCC account
- If you make changes on your phone and on the website at the same time
- The app will auto-sync the changes over when you navigate to a different panel
- You’ll notice that the panel will auto-shift to the “My Classes” panel after the sync
- The sync is not designed to allow two teachers access the same class data at the same time
- Simultaneous use on two devices will cause to sync constantly which would be (totally) annoying
- Rather, the idea is that a substitute teacher can access the same account on her own device on days when the regular teacher is away
- When the regular teacher returns, the changes made by the substitute teacher will auto-sync
Can I have multiple classes with the same students?
- Yes, you can create multiple classes
- With unique students in each class
- With the same students in each class
- With a mix of the same and unique students
- You can organize your classes e.g. by subject
- Math
- English
- Science
- Physical education
- You’ll need to add the students only once
- For other classes, tap “Add from list” when adding students
- All student info will carry over, including parent accounts
When specifying grades, can I set the max points to a number other that 100?
- Yes, you can edit both the points and the max points
- Tap a student
- Tap the max points field
- Enter the max points (e.g. 80)
- Enter the points (e.g. 76)
- You can also enter the grade as a percentage
- If you don’t set max points first, the app assumes the max to be 100
- Entering 92% is the same as 92 / 100
- Or you can first edit the max points, and then enter the percentage
- Points and percentages can be fractional
- Points can have one decimal (e.g. 76.4 / 100)
- Percentages can also have one decimal (e.g. 76.4%)
ADMINISTRATOR FAQ
What are the Administrator features in Teacher PRO? (available now)
- Each teacher can share his / her class data with the administrator
- The access is real-time, but view-only (the admin cannot edit / modify the teacher data)
- To prevent disruptive auto-sync, the teacher must reload the colleague’s class to get updates
- Both the teacher and the administrator must have Teacher PRO
- In this case, the administrator is called a “colleague” in the app
What are the Administrator features in Teacher SCHOOL? (available in early 2019)
- The administrator adds all students, classes and creates all teacher accounts
- Administrator can upload a single XLS file with all student / class / teacher data
- All customization is done by the administrator, so everything is consistent throughout the school
- The administrator then pays the Teacher SCHOOL subscriptions on behalf of all teachers
- And then invites all teachers to download the app & sign in to their new teacher account
- The teachers have no setup steps left to do and can start recording data for the class
- The administrator will have real-time access to all classes by all teachers
- The admin console will support statistics across multiple teachers’ data