Frequently Asked Questions

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GENERAL FAQ

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What is TrackCC - and what functions does it provide?

  • TrackCC is designed for administrators, teachers, parents and students to track
    • Class attendance
    • Class behavior
    • Class grading
    • Class communications
  • The TrackCC app is available for iOS devices Android devices
  • Windows & Mac users can access TrackCC via a website interface
  • Highlights:
    • Sample accounts make it easy to understand how the system works
    • All functions are customizable to your classes’ needs
    • Automatic built-in backup to the cloud
    • Automatic sync between multiple devices
    • The TrackCC app works offline as well (no internet connection required to record data)
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What attendance functions does TrackCC provide?

  • Record daily attendance by student, e.g.
    • Present
    • Absent - excused
    • Absent - unexcused
    • Tardy
    • Left early
  • Customize the text for the 5 attendance types
  • Optional additional check-out attendance tracking
  • Add daily attendance notes per student
  • Access attendance history data using a calendar
  • View attendance statistics by student per period
  • Instantly share attendance data with parents
  • Share attendance data with school administrators
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What behavior functions does TrackCC provide?

  • Record daily behavior by student, e.g.
    • Teamwork
    • Persistence
    • Participation
    • Preparedness
    • Follows instruction
    • Willing to help others
  • Customize up to 26 behavior types per class
  • Award from -99 to +99 points per behavior type per day for each student
  • Add daily behavior notes per student
  • Use an optional audible sound when awarding behavior points
  • Access behavior history using a calendar
  • View behavior statistics by student per period
  • Instantly share behavior data with parents & students
  • Share behavior data with school administrators
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What grading functions does TrackCC provide?

  • Record daily grades by student, e.g.
    • Daily homework
    • Pop quiz
    • Class exam
    • Term project
  • Customize up to 26 grading types per class
  • Add daily grading notes per student
  • Access grading history data using a calendar
  • View grading statistics by student per period
  • Assign grade symbols based on percentage scores for assignments
  • Create an overall student grade based on weighted percentages for grading items
  • Instantly share grading data with parents & students
  • Share grading data with school administrators
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What student communication functions does TrackCC provide?

  • Record daily student notes e.g.
    • General notes about student progress
    • Reminders for parents about student-specific events
    • Summary notes typically handled in teacher / parent conferences
  • Customize the daily student notes with a photo / image
  • Access past student notes using a calendar
  • Instantly share student notes with parents & students
  • Allow students to post homework assignments via file upload (coming soon)
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What class communication functions does TrackCC provide?

  • Record daily class notes e.g.
    • General notes about subjects taught, lessons learned
    • Daily class activity report
    • Reminder for parents about upcoming events
    • Acknowledgements about students who excelled that day
  • Customize the daily class notes with a photo / image
  • Access past class notes using a calendar
  • Instantly share class notes with parents & students
  • Teachers can post homework assignments for students via file upload (coming soon)
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Who is behind TrackCC?

  • TrackCC was founded in 2014 with a mission to make class management super easy using mobile devices
  • TrackCC designs and develops all its technology in house to be in full control of the whole user experience
  • The company has 6 employees, each with a solid background in their respective fields:
    • Project / product management
    • Graphics & design
    • Web development
    • iOS & Android app development
    • Cloud services
  • The company is 100% owned by its founders and is based in the Seattle area in Washington State, USA
  • TrackCC servers are hosted by Amazon Web Services
  • For more information, see: www.trackcc.org/company
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What does TrackCC stand for?

  • TrackCC is a registered trademark, intended to be an easy-to-remember brand name
  • The "CC" in TrackCC stands for
    • Class Conduct
    • Class Communications
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Got feedback about our future plans? Drop us a note at support@trackcc.org

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PRICING FAQ

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What does TrackCC cost?

Subscription type Teacher SOLO Teacher PRO School ATTENDANCE(1) School PRO(1)
School type Single teacher Single- or multi Multi-teacher Multi-teacher
Attendance Yes Yes Yes Yes
Behavior Yes Yes No Yes
Grading Yes Yes No Yes
Student notes Yes Yes No Yes
Student reports(3) Yes Yes No Yes
Class notes Yes Yes No Yes
Setup and customization by(4) Teacher Teacher Admin Admin
Access via TrackCC website Yes Yes Yes Yes
Access via TrackCC app Yes Yes Yes Yes
Automatic cloud backup & sync Yes Yes Yes Yes
Max devices (iOS or Android)(2) 1 5 5 / teacher 5 / teacher
Max classes(2) 5 50 50 / teacher 50 / teacher
Max students(2) 50 500 500 / teacher 500 / teacher
Parent notifications(3) App App, Email App, Email App, Email
Non-email student accounts No Yes No Yes
Web-based email tool(3) No Yes No Yes
Student homework upload storage(3) No Yes(1 GB) No Yes(1 GB)
Share teacher data in real time No
Yes(view access by colleague)
Yes(full access by admin)
Yes(full access by admin)
Export teacher data as CSV Per class Per class Multiple
classes / teachers		 Multiple
classes / teachers
Statistics Per class Per class Multiple
classes / teachers		 Multiple
classes / teachers
Pricing 1st year FREE, then
USD $20 / year		 USD $35 / year USD $25 /
teacher / year		 USD $50 /
teacher / year

Notes:
 
(1) School PRO and School ATTENDANCE are coming soon. All School subscriptions will be purchased by the administrator setting up the classes & students.
 
(2) If you need more than 5 devices, 50 classes, or 500 students then create multiple teacher accounts.
 
(3) Email notifications, web-based email tool, and student homework upload tool are all coming soon.
 
(4) Admin functions include account creation, student & class addition, customization, and parent contacts.
 
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How can I upgrade from Teacher SOLO to Teacher PRO?

  • You can upgrade at any time
  • The upgrade will be for a full year commencing from the date of upgrade
  • If you have a paid Teacher SOLO subscription, you’ll get credit for the balance remaining
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Do the Teacher SOLO, Teacher PRO and Teacher SCHOOL subscription renew automatically?

  • No. User action is required to renew all subscriptions
  • TrackCC does not keep the credit card info on file so autorenewals are not possible
  • The renewal can be done at any time, before or after expiration of the subscription
  • Each subscription is for a year, and purchasing extends an existing subscription expiration date by a year
  • When the subscription expires
    • No data is lost or deleted
    • You’ll be able to view data but not modify or add data
    • Resubscribing will restore all access
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How is the payment made - can I use my PayPal account or a credit card? How about a PO?

  • The payment for all subscriptions can be made online using
    • Debit or credit card, or
    • PayPal account
  • The purchase is done online and takes effect immediately - you will be provided an email receipt
  • Purchase orders are not supported to keep the system paper-free and fully automated
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STUDENT FAQ

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How can I access my my own attendance, behavior and grading data?

  • The student functions allow you to access your own data, as tracked by your teacher
    • Install the free TrackCC app from the Apple App Store or from Google Play
    • Or use your computer’s browser to access the TrackCC website
    • Ask your teacher to invite you to access your own student data
    • Your teacher will tell how how to sign in
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What kind of information will I be able to see?

  • If the teacher is using all TrackCC functions, you’ll be able to view
    • Your attendance history
    • Your behavior points & statistics
    • Your homework / exam scores and overall grade
    • Class notes and your own student-specific notes
  • When using the TrackCC app, you’ll get an instant notification of any updates to your data (coming soon)
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Can I use the TrackCC app, or do I need to use the TrackCC website?

  • You can use either
  • Your data is always backed up in the cloud
    • E.g. you can upgrade your phone without losing any data
    • Simply install the TrackCC app on your new phone and sign in
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I don't yet have an email address, what can I do?

  • Your teacher can give you access via a non-email account
    • The account ID looks like an email address but can only be used with TrackCC
    • The teacher will provide you the account ID and initial password
    • When you sign in, you then need to choose your own password so that no one else can view your data
    • The TrackCC app will automatically keep you signed in on your phone
    • If you sign out and forget your password, your teacher can reset the password for you
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If I have an email address, how can I get access to my own data?

  • Follow these steps:
    • Install the free TrackCC app
    • Create yourself a student account on the TrackCC app
    • Ask your teacher to add your email address to your student record
  • If you have multiple teachers, you can use the same account to access your data for all classes
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Can I keep track of my data through multiple grade levels?

  • Yes, as you progress to upper grade levels, you can keep your assessment history
  • Your grade levels are represented by school years set by your teacher
  • For example, if your teachers have used TrackCC during school year 2016–2017 and 2017-2018
    • You’ll be shown your present school year data by default
    • You can go back to previous year’s data by choose 2016-2017 from the school year dropdown
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PARENT FAQ

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How can I access my student’s attendance, behavior or grading data?

  • The parent functions allow you to access your student's data, as tracked by your student’s teacher
    • Install the free TrackCC app from the Apple App Store or Google Play
    • Or use your computer’s browser to access the TrackCC website
    • Ask your teacher to invite you to access your student's data
    • You’ll get an email with instructions how to sign in
  • You can create yourself an account with the app to get ready
  • Once the teacher invites you to view your student’s data, you’ll get automatic access
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What kind of information will I be able to see?

  • If the teacher is using all TrackCC functions, you’ll be able to view
    • Your student’s attendance history
    • Your student’s behavior points & statistics
    • Your students homework / exam scores
    • Class notes and your student-specific notes
  • When using the TrackCC app, you’ll get an instant notification of any updates to your data
  • You can manage which notifications you want to receive by tapping the “Settings” toolbar icon
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Can I get data from multiple teachers, and for all my students?

  • Yes, you can use the TrackCC app for multiple classes taught by different teachers
  • If you have 2 students in the same school
    • You can use the same TrackCC account for both your students
    • You’ll see both your students’ data using the TrackCC app
  • Each of the teachers will need to invite you to view the student data from both students
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Does the app provide a way to communicate with the teacher?

  • The teacher can send messages about your student in multiple ways
    • Notes added to the daily attendance
    • Notes added to the daily behavior
    • Notes added to the daily grading
    • Daily student notes
    • Daily class notes
  • There's a toolbar button on the app that allows you to send an email to the teacher
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I have multiple students in different schools, can I use the app for all my students?

  • Yes, you can use TrackCC to view all your students' assessments, provided the teachers are using TrackCC
  • The app can handle multiple students in multiple classes, taught by multiple teachers across multiple schools
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Is my student's data visible to anyone else?

  • The teacher is in full control of who gets to see your student's data
  • By default, only the teacher can see the data
    • The teacher can invite the student to see his / her own data
    • The teacher can invite the parent to see the student data
    • The teacher can invite a colleague to see the student data
  • No one else will be able to gain access to your student’s data
  • It is the teacher’s responsibility to verify that the account email permitted access is the correct one
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TEACHER FAQ

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How do I get started with TrackCC?

  • Download the free TrackCC app from the Apple App Store or from Google Play
  • Or sign up for an account on TrackCC.org website
  • Play with the built-in sample accounts to get an idea how the app works
    • Sign in as Teacher = Sample teacher account
    • Sign in as Parent = Sample parent account
    • Sign in as Student = Sample student account
  • Create your own account with the TrackCC app
    • Sign in as Teacher
    • Tap “I am new to TrackCC”
    • Enter your first & last name, email address and password
  • You will automatically get a free 12-month Teacher SOLO subscription
    • No credit card number is required to get started
    • The subscription will expire in 12 months unless you take action to subscribe
  • To add a class
    • Tap the “Add class” toolbar button
    • Enter class name
    • Select your school year
    • Entering your school name is optional (useful if sharing data with parents)
    • Class description is optional (useful if sharing data with parents)
  • To add students
    • Tap “Students”
    • Tap the “Add student” toolbar button
    • Enter student first name & last name
    • Student photo is optional
    • Tap the “Settings” toolbar icon to enable more student info options
    • You can also add students via file upload at TrackCC.org
  • You can then proceed to start tracking your students
    • Attendance
    • Behavior
    • Grading
    • Student notes
    • Class notes
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Why do I have to specify a school year?

  • TrackCC classes are grouped by school year
  • When creating a class, you need to specify which school year the class belongs to
  • Typically, you’ll get a new set of students for a new school year
  • It makes sense to specify a new school year when the classes / students change
  • You can access previous school years as historical data
  • Or you can choose to delete old classes when the school year is completed
  • If you want one continuous "school year”, choose the “Other” option
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When creating my student list, can I upload student data from Excel?

  • You can do this on the TrackCC website (https://www.trackcc.org)
    • Select Teachers / My classes
    • Sign in with your TrackCC account email & password
    • Click on your class name, then click on the “Students”
    • Click the “Add students” menu button
    • Click the “Add students from file” menu button
    • Download the sample file to view / copy the column headers required
    • The only required column headers are “First name” and “Last name”
  • You can upload an XLS, XLSX, CSV or tab-delimited TXT file
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TrackCC seems to provide similar functionality as tracking students in Excel - why should I switch to TrackCC?

  • Indeed, you can think of TrackCC as an Excel replacement with several benefits
    • Use your own mobile phone or tablet to record attendance
    • While roaming amongst your students, assign points for good behavior or tasks completed
    • Add daily student notes that are shared with parents, or can act as your own reminder notes
    • The data can be shared in real time with students, parents and administrators
  • The TrackCC app will automatically create statisticsper student per period
  • You’ll always have your student data accessible on your mobile device
  • You can export the TrackCC data as CSV and load into Excel
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Why are there options to specify the date of birth, gender and ethnicity for each student?

  • These are all optional fields and you can leave them blank (or delete the column headers altogether)
  • These fields allow your school administrator to run statistics by
    • Age
    • Gender
    • Ethnicity
  • The date of birth is used to calculate the student's age which is shown in the report to the parent
  • The date of birth date and ethnicity data is only accessible by school staff
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What are the “US student classification” options?

  • Some US schools want to keep track of progress for students that use for example English as their 2nd language
  • These options are available if your school administrator wants to collect statistics using the three common classifications
    • Individual Education program (IEP)
    • English as Second Language (ESL)
    • Free or reduced lunch
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My students don't yet have email addresses - how do I share my assessment with the students?

  • You can create non-email TrackCC accounts for your students
    • The accounts look like email addresses but can only be used to sign in to TrackCC
    • You can auto-create the accounts and setup an initial password for all
    • When the student signs in, the student is required to create own password
    • This keeps the student’s data private, only the student can access their own information
    • If the student forgets their password, you can reset the password with the TrackCC app
  • The non-email accounts are unique within all teachers on TrackCC and have the following format
    • firstname.lastname.2018@t1622.cc
    • “firstname" and “lastname" are the student first and last names
    • “2018" denotes the latter year from the school year (e.g. school year 2017-2018)
    • “t" denotes a teacher
    • “1622" denotes your TrackCC teacher account ID
    • “.cc" makes the account look like an email address
  • The non-email accounts are teacher-specific, whereas an email account can be used to access data from multiple teachers
  • When you start a new school year, the students will get a new non-email account
  • You can revoke access from a student account at any time
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When I invite students to view TrackCC data, what information will the student see?

  • The student will see only his / her own data recorded by the teacher
    • Recorded attendance & attendance notes
    • Recorded behavior & behavior notes
    • Recorded grading & grading notes
    • Daily student notes
  • The student will also see the daily class notes (visible to all parents and all students)
  • The student will be able to send an email to the teacher from the app
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When I invite the parent to view the student data, what information will the parent see?

  • The parent will see data only for the student in question
    • Recorded attendance & attendance notes
    • Recorded behavior & behavior notes
    • Recorded grading & grading notes
    • Daily student notes
  • The parent will also see the daily class notes (visible to all parents and all students)
  • The parent will be able to send an email to the teacher from the app
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When I share the class data with a teacher colleague, what information will the colleague see?

  • Your colleague will get view-only access to the class you agreed to share
    • The colleague will be able to view the data, but not modify
    • In a future release, we will allow the teacher to specify whether the colleague can view only, or view & modify
  • Any changes you make to the class data will automatically be shared with the colleague
    • You're in control of your own data
    • Your colleague simply gets an ability to view it in real time
    • To prevent disruptive auto-sync, the teacher must reload the colleague’s class to get updates
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Can I customize the attendance items?

  • Yes, you can customize the attendance text with the Teacher SOLO and Teacher PRO offerings
    • Tap the “Customize text” toolbar icon on the panel where you record attendance
    • The text you choose will be seen by all your students and parents whom you share the data
  • If your school wants to use TrackCC for school wide attendance statistics
    • Your school should subscribe to the Teacher SCHOOL offering
    • The administrator will create all classes, add all students and establish all teacher accounts
    • The administrator will customize the attendance legend and statistics periods
    • Teachers will be able to record attendance, but not customize the attendance legend
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Can I customize the behavior items?

  • Yes, you can customize the default items and have up to 26 behavior items for your classes
    • Tap the “Customize” toolbar icon on the panel where you record behavior
    • The text you choose will be seen by all your students and parents whom you share the data
  • If your school wants to use TrackCC for school wide behavior statistics
    • Your school should subscribe to the Teacher SCHOOL offering
    • The administrator will create all classes, add all students and establish all teacher accounts
    • The administrator will customize the behavior items and statistics periods
    • Teachers will be able to record behavior, but not add or edit the behavior items
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Can I customize the grading items?

  • Yes, you can customize the default items and have up to 26 grading items for your classes
    • Tap the “Customize” toolbar icon on the panel where you record grading
    • The text you choose will be seen by all your students and parents whom you share the data
  • You can also specify grading symbols (e.g. A-F or 10-4) and define what percentage score qualifies for each grade
    • Tap the “Grade symbols” toolbar icon
    • You can define separate symbols for assignment grades and overall grades
  • Further, you can come up with an “Overall grade” which is based on percentage weights given for each grading item
    • Tap the “Statistics” toolbar icon
    • Then tap the “Grading allocation” toolbar icon
  • If your school wants to use TrackCC for school wide grading statistics
    • Your school should subscribe to the Teacher SCHOOL offering
    • The administrator will create all classes, add all students and establish all teacher accounts
    • The administrator will customize the grading items and statistics periods
    • Teachers will be able to record grading, but not add or edit the grading items
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How do the “Periods” work?

  • Tap the “Periods” toolbar icon to configure statistics periods for your classes
    • Periods are specified as a date range
    • E.g. Fall semester = Aug 15, 2018 - Dec 22, 2018
    • E.g. Full school year = Aug 15, 2018 - May 30, 2019
  • You can have any number of periods such as
    • Fall trimester
    • Winter trimester
    • Spring trimester
  • You can also define overlapping periods, such as
    • Fall semester
    • Spring semester
    • Full school year
  • The periods are used to show statistics
    • Tap Attendance / Behavior / Grading
    • Tap a student
    • Tap the “Statistics” toolbar icon
  • Parents and students will see the statistics by period as well
  • If periods are not defined, the app will use full school year as the default statistics period
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If I use TrackCC on both my phone and on the TrackCC website, will my data stay in sync?

  • Yes, the app will sync your data between all devices and the website
  • You don’t need to upload or download anything, the sync is automatic
  • Even if you use one device, your data is always backed up to the cloud
    • If you need to replace your phone, you don’t need to worry about backing up & restoring your data
    • Simply install the TrackCC on your new phone, and sign in with your TrackCC account
  • If you make changes on your phone and on the website at the same time
    • The app will auto-sync the changes over when you navigate to a different panel
    • You’ll notice that the panel will auto-shift to the “My Classes” panel after the sync
    • The sync is not designed to allow two teachers access the same class data at the same time
    • Simultaneous use on two devices will cause to sync constantly which would be (totally) annoying
    • Rather, the idea is that a substitute teacher can access the same account on her own device on days when the regular teacher is away
    • When the regular teacher returns, the changes made by the substitute teacher will auto-sync
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Can I have multiple classes with the same students?

  • Yes, you can create multiple classes
    • With unique students in each class
    • With the same students in each class
    • With a mix of the same and unique students
  • You can organize your classes e.g. by subject
    • Math
    • English
    • Science
    • Physical education
  • You’ll need to add the students only once
    • For other classes, tap “Add from list” when adding students
    • All student info will carry over, including parent accounts
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When specifying grades, can I set the max points to a number other that 100?

  • Yes, you can edit both the points and the max points
    • Tap a student
    • Tap the max points field
    • Enter the max points (e.g. 80)
    • Enter the points (e.g. 76)
  • You can also enter the grade as a percentage
    • If you don’t set max points first, the app assumes the max to be 100
    • Entering 92% is the same as 92 / 100
    • Or you can first edit the max points, and then enter the percentage
  • Points and percentages can be fractional
    • Points can have one decimal (e.g. 76.4 / 100)
    • Percentages can also have one decimal (e.g. 76.4%)
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ADMINISTRATOR FAQ

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What are the Administrator features in Teacher PRO? (available now)

  • Each teacher can share his / her class data with the administrator
  • The access is real-time, but view-only (the admin cannot edit / modify the teacher data)
  • To prevent disruptive auto-sync, the teacher must reload the colleague’s class to get updates
  • Both the teacher and the administrator must have Teacher PRO
  • In this case, the administrator is called a “colleague” in the app
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What are the Administrator features in Teacher SCHOOL? (available in early 2019)

  • The administrator adds all students, classes and creates all teacher accounts
  • Administrator can upload a single XLS file with all student / class / teacher data
  • All customization is done by the administrator, so everything is consistent throughout the school
  • The administrator then pays the Teacher SCHOOL subscriptions on behalf of all teachers
  • And then invites all teachers to download the app & sign in to their new teacher account
  • The teachers have no setup steps left to do and can start recording data for the class
  • The administrator will have real-time access to all classes by all teachers
  • The admin console will support statistics across multiple teachers’ data